Protecting Your Privacy
Housework Heroes strives to provide you with exceptional customer service. This includes respecting and protecting your privacy. From 21 December 2001, new privacy laws governed by the Commonwealth Privacy Act 1988 dictate how your personal information is to be protected.
Following is the information the Privacy Act requires us to communicate to all of our customers.
Housework Heroes provides domestic home cleaning services delivered by fully trained franchisees.
Your Personal Information
Personal information held by Housework Heroes may include your name, date of birth, gender, date of wedding anniversary, current address, telephone/mobile phone number and e-mail address. We also hold details of any previous or ongoing service provision. Your information is held in strict confidence.
If you choose not to provide personal information we may not be able to provide you with the level of service we aspire to.
How We Collect Personal Information
Housework Heroes collects personal information through voluntary provision of such by the customer. This may be verbally given, in written form or transmitted electronically.
How We Use Your Personal Information
Your personal information may be used to:
When We Disclose Your Personal Information
If we wish to use any of this personal information, information or data for any purpose other than that specified above, we would not do so unless we have your express consent to do so.
Exceptions to this include:
Security of Your Information
Information that you may send to or receive from houseworkheroes.com.au is secure. Transmissions sent to or from houseworkheroes.com.au are routinely monitored for systems administration.
Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your personal information from misuse, loss and unauthorised access, we cannot guarantee the security of any information you transmit to us or receive online. These activities are conducted at your own risk. Once we receive your transmission, we make our best effort to ensure its security.
Updating and Accessing Information
How To Contact Us
Housework Heroes Collection Statement December 2001